COVID-19 PROTOCOL

 

GENERAL

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CAPACITY
It will be regulated as advised by the authorities, with the use of proper signage to advise about new capacities in all of our spaces, as well as elevators, reception and restaurants.

 

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DISTANCING
It is needed that all the guests and staff respect a 1.5m social distancing policy.

 

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MASKS
According to the regulations, it is mandatory the use of a mask both indoors and outdoors: please use the masks whenever occupying common areas, as well as when leaving the Hotel.

 

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HAND WASHING
We will provide hydroalcoholic solution dispensers throughout the hotel.

 

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CLEANING AND DISINFECTION
All common or passing areas will be subject to an adapted cleaning plan. Lifts and bathrooms will be cleaned frequently.

 

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PAYMENT
Whenever possible we will request payment in the form of contactless credit card.

 

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FORMATION
Staff will receive training on new procedures and how to act upon the detection of a possible case.

 

ROOMS

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DOCUMENTATION
The different informative documents on paper have been removed as well as the written publications.

 

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AMENITIES
Following the instructions of the authorities, the amenities have been withdrawn.

 

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CLEANING
The rooms will be cleaned after each stay with disinfectants and specific products.

 

RESTAURANTS

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CAPACITY
The capacity for each space will be restricted according to current regulations. Likewise, to ensure interpersonal distance, the number of tables available is reduced, so early booking is recommended.

 

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CLEANING
The dining rooms will be cleaned after each use according to the new procedure. Likewise, after each use, glassware, crockery and cutlery will be properly cleaned and disinfected.

 

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MENUS
They will be available digitally or for single use.

 

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SERVICE
The service adapts to the new regulations. Our buffet breakfast will be replaced by a more personalized service. The measures may evolve according to the Government's recommendations. Room service will continue to be available with a specific protocol.

 

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WAIT TO BE SERVED
According to local regulations, customers must be seated at all times, free access to tables or consumption while standing is forbidden.